The role of the Customer Success Manager is to ensure that clients objectives are understood and to work with colleagues to determine how best to deliver those objectives, in order to ensure a positive experience and support successful outcomes for our clients and our business.
Working with existing and potential clients in both a collaborative and advisory capacity, developing strong, credible, and trust-based relationships and ensuring success against both Placecube and client objectives.
This role manages the key relationship between client and Placecube service delivery, and as such will work closely with the operations and service delivery team to schedule activities, contribute to the smooth running of product implementations and project work, and help with the management of risks and issues, through proactive support and collaboration.
The Customer Success Manager has a responsibility for continuous improvement, in terms of how Placecube delivers products and services to clients and will always strive to find ways to delight clients through positive experiences and positive outcomes.
The Customer Success Manager will have account management responsibilities on a number of client accounts, and will therefore be primarily responsible for Customer Success, collaborative road mapping and business development.
There will be a requirement to undertake sales activities with potential clients, through the promotion and demonstration of our products and services, alone or alongside colleagues from the sales team and technical specialists.
The role holder will consistently demonstrate great interpersonal skills along with experience in relationship and account management at executive level and will be required to ensure client retention, business development and effective working partnerships.
Technical familiarity with the current product and service range is required (training and guidance will be provided), as well as the application and ability to map to business issues and deliver increased business benefit for the client. Ability to communicate complex technical concepts in simple presentational terms is a necessity.
The ideal candidate will have impeccable relational skills and can create win/win environments for all parties that they work with. This candidate will be responsible for providing an excellent customer service experience and help customers achieve their desired goals.Apply now
All positions at Placecube are “not office based”. Staff spend the majority of their time working from their home base, with occasional visits to client sites for project meetings. Staff are expected to attend the scheduled meetings for sales and project team meetings and any training and awareness activities. This requires discipline, self-motivation, initiative, and the ability to operate independently in the absence of close management supervision.