SALARY

£30000

LOCATION

UK

CLOSING DATE

31/01/2022

THE ROLE

Customer Support Engineer

Salary

£25,000-35,000 p.a.

Benefits

  • We have an automatic enrolment pension scheme
  • We offer 25 days annual leave plus UK bank holidays
  • Flexible, remote working within United Kingdom
  • Employee Equity Scheme

Role overview

The Customer Support Engineer is a customer facing role, and requires excellent communication skills, both written and verbal. Must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers.

The goal is to create value for clients that will help preserve the company’s reputation and business.

Apply now

RESPONSIBILITIES

  • Take ownership of customer issues reported and see them through to resolution
  • Recognise and gather crucial customer information
  • Configure different environments each day to test and help in reproducing customer issues
  • Communicate status updates and drive communication with customers from start to finish
  • Manage multiple reported issues among numerous customers simultaneously
  • Call customers and hold screen share meetings as required
  • Maintain a professional rapport with customers through our internal ticket system
  • Create and assist in maintaining internal and public facing documentation

EXPERIENCE

All positions at Placecube are “not office based”. Staff spend the majority of their time working from their home base, with occasional visits to client sites for project meetings.  Staff are expected to attend the scheduled meetings for sales and project team meetings and any training and awareness activities.  This requires discipline, self-motivation, initiative, and the ability to operate independently in the absence of close management supervision.

Essential qualities required for all roles are: excellent verbal and written communication skills; precise attention to detail; innovative, self-motivated, and forward-thinking; experience working in an agile environment (Scrum and/or Kanban).

  • Proven experience as a Customer Support Engineer or other customer support role
  • Ability to diagnose and resolve basic technical issues
  • Excellent communication skills
  • Proven ability to work on multiple tasks simultaneously while paying strict attention to detail
  • Flexibility to work alone and or within larger teams
  • Tech savvy with working knowledge of: application servers; databases; building websites; enterprise search solutions; portal solutions
  • Proficiency in English
  • Customer-oriented and cool-tempered
  • Flexible and able to adjust quickly to changes
  • Flexibility to work from home or on customer site

TO APPLY

Please send CV and covering letter to: recruitment@placecube.com

Deadline 31/01/2022
Apply now
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