SALARY

£45000

LOCATION

UK

CLOSING DATE

18/11/2022

THE ROLE

Product Trainer

Salary

£40,000-50,000 p.a.

Benefits

  • Automatic enrolment pension scheme
  • 25 days annual leave, plus flexible use of UK bank holidays
  • Flexible, remote working within the United Kingdom
  • Staff Equity Scheme

About Placecube

Placecube launched in 2019 through a merger of two small, well-established organisations to bring Digital Place products to market. Built on a foundation of 20 years of software development, systems integration and social collaboration platform delivery for public sector organisations specialising in local services, knowledge collaboration and secure information exchange.

Placecube provides the public sector with the affordable, accessible, and transformational benefits of digitally re-usable ‘great public services’ – designed by the public sector for the public sector. Re-using high quality code, services and designs that have already been paid for, and which have been extensively tested and proven by councils and wider government.

Placecube offers clients a new style of partnership based on the co-creation and re-use of well-designed digital services that demonstrate local place leadership, growing a connected ‘Digital Place’ ecosystem that enables our clients to operate their own platform. We work collaboratively, ensuring that our clients never pay twice for the same development. We differentiate ourselves through our actions and behaviours, living by the core principles that we’ve defined to ‘Do the right thing’.

Our support, tools and services help clients to accelerate the development of a new generation of place-based digital services that make it simple to connect citizens and communities at the front-end and integrate complex systems at the back end, reducing the administrative burden, unnecessary procedural waste and creating great digital experiences that users prefer.

About the Product Trainer role

We are looking for an ambitious individual with proven experience of digital training, content creation and supporting learners, ideally within the information, IT/tech, or digital  industry. As Placecube’s Product Trainer you will be passionate about helping learners and representing our products, team and organisation. You will be based in the UK and have an up to date understanding of digital technologies used within the public sector (or similar sectors) and a customer-focused approach. Experience of online information resources and the capacity to absorb product information is essential, as is the ability to communicate with all levels of personnel.

Purpose of Role:

  1. To ensure that our customers can access the learning resources they need to make best use of their Digital Place products.
  2. To be an ambassador for Placecube, helping customers to find the answers to their “how do I?” questions, and connecting them with the resources they need.
  3. To ensure that Placecube is aware of any challenges our customers have in using Digital Place products, so that we can incorporate feedback into product development.
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RESPONSIBILITIES

Main duties:

  • Researching, planning and creating content for digital learning, videos and live training (remote or in-person) for our digital platform product.
  • Work in partnership with colleagues from Product, Software Development, Service Delivery and Customer Success to build an excellent learner experience.
  • Remain on top of Placecube products as they evolve and improve.
  • Creating and delivering learning sessions, assessing immediate benefits, evaluating impact at appropriate intervals and refreshing when necessary.
  • Working in partnership with colleagues to guide new starters through their first months at Placecube, ensuring they remain on track and develop a strong understanding of our products.

EXPERIENCE

Required experience and competencies:

Please note the following list of skills and experience are divided into those that are essential and those that are desirable.

  • 3+ years’ experience in digital platform or service deployments or training (essential).
  • Excellent interpersonal, verbal and written communication skills. able to convey sophisticated topics in a cadence and manner that helps everyone understand (essential).
  • Capable of flexing and adapting to meet the needs of the company and its customers, and able to thrive in a fast-paced environment with a high rate of change (essential).
  • Demonstrable experience with, and ability to train on, Liferay or other DXP preferred (desirable).
  • Significant business knowledge in operational areas within local government or the wider public sector (desirable).
  • Fluent English speaker and capable of writing effectively in English (essential).
  • Experienced in delivering effective remote/online workshops/training using appropriate tools (essential).
  • Previous experience with a digital products and professional services company (desirable).
  • Capable of understanding technical/admin user topics and training more technical users (desirable).
  • Fluency in any other European language (desirable).

TO APPLY

Please send CV and covering letter to recruitment@placecube.com by 12.00 on 18 November.

Deadline 18/11/2022
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