Service Delivery (& Implementation) Manager
We are looking for a customer obsessed, outcome focussed Service Delivery Manager to join our innovative and fast paced team. If you are highly organised and motivated, with strong technical skills and experience in delivering software product implementations and development projects using agile and other methodologies, we’d love to hear from you.
The role is to ensure the successful execution of product deployments and bespoke projects, through defining and owning plans, governance and outcomes aligned to the customer’s own success factors and Placecube’s business objectives. You will ensure that the customer is given the strongest foundations on which to build their future with Placecube.Apply now
You will be responsible for ensuring that deployments and projects are delivered successfully, within agreed timeframes and commercial structures. This will be achieved through owning the day-to-day interface with the customer project team throughout the implementation and delivery cycle, ensuring tasks and outcomes are approached effectively and in the correct sequence and co-ordinating a multi-disciplinary team to achieve this. You will be responsible for managing risks and issues and removing blockers using all the support available to you.
A keen multi-tasker, you will be accustomed to working on multiple product deployments at any one time and will therefore be required to manage not only your own priorities, but those of the colleagues assigned to work with you on each assignment. Excellent organisational, coordination and planning skills are a must.
You will be proactive in your engagement and internal communications, regularly updating colleagues on the progress of implementations and projects and participating in resource planning sessions. You will need to be comfortable communicating and translating complex technical concepts into plain English.
Technical familiarity with the current product and service range will be required, however, training and guidance will be provided.