Service Delivery Manager

SALARY

£45000

LOCATION

CLOSING DATE

31/01/2022

THE ROLE

We are looking for a customer obsessed, outcome focussed Service Delivery Manager to join our innovative and fast paced team. If you are highly organised and motivated, with strong technical skills and experience in delivering software product implementations and development projects using agile and other methodologies, we would love to hear from you.

The role is to ensure the successful execution of product deployments and bespoke projects, through defining and owning plans, governance and outcomes aligned to the customer’s own success factors and Placecube’s business objectives. You will ensure that the customer is given the strongest foundations on which to build their future with Placecube.

Competitive salary – £45,000 to £58,000 p.a. (+/- depending on experience)

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RESPONSIBILITIES

Your role

You will be responsible for ensuring that deployments and projects are delivered successfully, within agreed timeframes and commercial structures.

This will be achieved through:

Owning the day-to-day interface with the customer project team throughout the implementation and delivery cycle.
Managing risks and issues and removing blockers using all of the support available to you.

Ensuring tasks and outcomes are approached effectively and in the correct sequence and co-ordinating a multi-disciplinary team to achieve this.

EXPERIENCE

Required experience and competencies

Essential qualities for all Placecube roles:

Excellent verbal and written communication skills
Precise attention to detail
Innovative, self-motivated, and forward-thinking
Experience working in an agile environment (Scrum and/or Kanban)

Specific requirements for this role:

A keen multi-tasker, you will be accustomed to working on multiple product deployments at any one time and will therefore be required to manage not only your own priorities, but those of the colleagues assigned to work with you on each assignment. Excellent organisational, coordination and planning skills are a must.

You will be proactive in your engagement and internal communications, regularly updating colleagues on the progress of implementations and projects and participating in resource planning sessions. You will need to be comfortable communicating and translating complex technical concepts into plain English.

Technical familiarity with the current product and service range will be required however, training and guidance will be provided.

Minimum 5 years’ experience in Project Management using leading methodologies and processes, having gained the appropriate accreditations. You are a recognised expert that advocates these approaches, continually reflecting, challenging and able to create or tailor new ways of working, always innovating.
Experience of managing multiple stakeholders including senior customer contacts, as well as third-party vendors on high profile and technologically innovative solutions. You can manage stakeholder expectations and facilitate discussions.
Able to create project management and product deployment documentation, to a high standard.
Strong intellectual curiosity that promotes continuous learning and drives the further development of Placecube. You can recognise and challenge organisational processes that are unnecessarily complicated. You can add value and coach the organisation to inspect and adapt processes.

A solid & demonstrable understanding of Programme Management, to support effective liaison on this subject, internally and with customers.
The ability to manage teams across multiple locations, creating a sense of community amongst the disparate members of the programme/project teams. You can identify problems or issues in a team dynamic and rectify them. You can engage in varying types of feedback and accelerate the team development cycle.
Experience designing and creating effective business documents, presentations, value propositions, Return on Investment cases & webinars, including delivery experience in customer, prospect, and sales training environments.
A process driven mindset, with deep analytical skills and excellent verbal, written, digital and visual communication capabilities.

TO APPLY

All positions at Placecube are “not office based”. Staff spend the majority of their time working from their home base, with occasional visits to client sites for project meetings. Staff are expected to attend the scheduled meetings for sales and project team meetings and any training and awareness activities. This requires discipline, self-motivation, initiative, and the ability to operate independently in the absence of close management supervision.

Please email your CV and a covering letter to recruitment@placecube.com.

Deadline 31/01/2022

Apply now