Customer Services - Placecube

Exceptional customer service isn't just a goal; it's the result of empowering your people with the right tools to put the user first.

A legacy of connected experiences

Placecube brings extensive experience in architecting customer-centric ecosystems that bridge the gap between service delivery and user satisfaction. We specialise in deploying integrated CRM and service solutions that provide a single, 360-degree view of the customer, ensuring your teams have the insights they need to deliver exceptional support at every touchpoint.

The launch of our new Customer Contact Management (CCM) application is the first step in transforming how councils deliver services. Local authority systems historically have been built and designed to deliver individual services, but rarely work together well and don’t always focus on the customer experience.

Cllr Emma Crane, cabinet member for Communities, Homes, Digital and Communications, Rugby Borough Council

Key features of modern customer service solutions

360-degree customer view

Access a complete history of interactions, preferences, and tickets in one unified profile to provide truly personalised support.

Omnichannel case management

Manage inquiries from email, web forms, phone, and social media within a single, streamlined queue.

Self-service portals

Empower users to find their own answers and track progress through intuitive knowledge bases and account dashboards.

Automated workflows

Eliminate manual bottlenecks with intelligent routing that sends the right cases to the right experts automatically.

Real-time analytics

Monitor service levels and identify emerging trends with live dashboards and comprehensive reporting tools.

Intelligent knowledge sharing

Centralise and surface internal guidance and external help articles to ensure consistent, accurate answers across every service channel.

Our approach

We believe that effective customer service is built on a foundation of integration and flexibility. Our approach centers on our Digital Place product, which features native, enterprise-grade CRM and customer service functionality. Rather than forcing you to adapt to a rigid tool, we configure and customise Digital Place to align perfectly with your specific operational workflows and service standards.

See how Digital Place transforms customer service

Case studies

North Northamptonshire Council (NNC), a Digital Place subscriber, undertook a strategic project with Placecube to develop an end-to-end Blue Badge Application Management system. The council commissioned the solution to replace its aging Blue Badge system, which was scheduled for deprecation.

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The Police Digital Service (PDS), in partnership with Placecube, created a knowledge sharing platform designed to facilitate collaboration within the policing sector. Police forces and their partners are enabled to share research, best practice and work together on projects.

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Babergh and Mid Suffolk District Councils (B&MS) collaborated on a significant digital transformation initiative to rebuild and elevate the user experience of their critical housing services website.

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Knowledge Hub (khub.net) is an open digital platform for public service collaboration and knowledge exchange. It provides free or low-cost spaces and tools to over 5,000 UK and international organisations across central and local government, health, education, housing, police, fire services, charities and many more.

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Get in touch

Discuss the next step in your digital journey. Please get in touch today, our team of digital experts are ready to help.

An experienced Liferay Service Partner, trusted by government and business.