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Easily add new features and services to your Digital Place
with our open catalogue of re-usable cubes.

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Experience Cubes

Collections of user experience components designed to enhance your Digital Place platform for a variety of uses.

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  • Local Experience (Brunel)

    The Brunel Experience cube provides you with a pre-built set of user experience components based on work with Bristol City Council and inspired by the GOV.UK / GDS Design system.

  • Local Experience (Vibrant)

    The Vibrant Experience cube provides you with a pre-built set of user experience components based on work with London Borough of Camden and inspired by a common website design approach adopted by many councils.

  • Intranet Experience

    The Intranet Experience cube provides you with a pre-built set of user experience components based on work with our customers and inspired by the GovIntranet Wordpress theme.

  • Online Communities Experience

    The Online Communities Experience cube provides you with a pre-built set of user experience components based on work with our KnowledgeHub, Police and international customers.

Feature Cubes

Cubes that provide core digital features and tools, and can be combined together to form the foundation of a Digital Place design.

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  • Web CMS (content management)

    Allows users to create, edit and publish content as well as take advantage of reusable content templates and structures – built-in workflow, article versioning, search and metadata

  • User segmentation

    Enables “contextual personalisation” which is the specification of content, functionality and features in real time based on a user’s location, device, activities and personal attributes

  • Forms builder

    Design, publish and manage forms with a simple-to-use drag-and-drop interface – conditional rules allow users to introduce dynamic behaviour in forms and allow personalisation of the questions or fields to show/require based on how users respond

  • Workflow

    Graphical workflow designer, point and click interface allows a user to define any number of simple to complex business processes/workflows, deploy them, and manage them through a web interface

  • Case management

    Provides a joined up view of transactions, documents, applications and notes from staff. Built on top of the Workflow, Forms and User Management cubes. Enables admins to configure new case types and work groups. User interface designed to support easy management of case management stages, escalations and contact with the customer

  • User transaction history

    Enables audit trail and supports single view across multiple channels

  • Apps builder

    Enables native iOS and Android apps built from reusable components that are wired to Digital Place. Support for low connectivity working – forms and surveys are editable while offline with data being synchronised when connectivity is restored

  • Analytics

    Google Analytics and Matomo integration for web analytics

  • Advanced analytics*

    Advanced analytics enabling more granular insight over content assets as well as page and customer journeys. Enables analytics for logged in users, building up deeper picture of digital behaviour. Supports user segmentation and data driven audience targeting

  • e-Commerce*

    Product and service catalogue management, browsing and recommendations, checkout, shipping and order management dashboards for customers

  • Chatbot*

    Digital Place can be integrated with a number of existing chatbots and AI-powered speech analysis tools e.g. Amazon Lex

  • Live Web Chat*

    Digital Place can be integrated with a number of existing web chat services e.g.

  • Social media sharing

    Enables buttons for sharing content to popular social media platforms to be embedded in web pages

  • Address lookup form field type

    Enables any local service cube to be "place" aware

  • MyAccount

    (registration, dashboard, profile)
    Enables secure account for those services that need it

  • Business account

    (registration, dashboard, profile)
    Enables secure account for those services that need it

  • Customer Contact Management

    Provides a joined up view of the customer and their interactions. Accessible by Customer Service Agents and operational teams to manage new service requests, escalations and follow up contacts. User interface allows Admins to configure channels, service types and SLAs to your requirements. Works with MyAccount cube to provide self-service tracking of contacts by the customer.

  • Document management

    Unified document repository that houses documents, video, audio, images and other media types – check in / check out, metadata and versioning

  • User management & security

    Create and manage users, organisations, user groups, roles and password policies. View all of the live portal sessions of your users

  • Multi-language support

    Out-of-the-box support for many languages, including right-to-left language support. Users can toggle between different language settings with just one click. You can also easily add other languages and create multi-language versions of content

  • Data protection

    Supports implementation of GDPR and control over how the platform manages user data – tools to erase a user’s personal data and export a user’s personal data in a machine-readable format upon request

  • Search

    Dynamic, extensible search based on Elasticsearch, the market-leading open source search engine – provides powerful search monitoring, tuning and scaling

  • External website search

    Search can be configured to crawl and index external websites relevant to the audience, e.g. partners, franchises, including them in a single results list

  • Give us supporting evidence

    Allows users to upload supporting documents or images in a range of configurable supported formats

Service Cubes

Cubes designed for local places with over 80 optimised services and forms organised by service area.

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  • Allotments and gardens

    Find and apply for an allotment

  • Bins and recycling

    Collection Day Finder

    Book a Garden Waste Collection

    Book bulky item collection

    Order new bins and boxes

    Report a missed collection

  • Births, deaths, marriages and citizenship

    Book to register a birth

    Book to register a death

  • Business rates

    Apply for small business rate relief

    Check your business rates balance

    Apply for an empty property exemption

    View my business account

  • Council and democracy

    Contact the Mayor/Leader

    Invite the Mayor/Leader to an event or meeting

  • Complaints and feedback

    Help us improve our evidence upload service

    Help us improve our Report a Repair service

    Help us improve our Report Street Fault service

    Help us improve our Waste services

    Help us improve our website

    Make a complaint or give feedback

  • Council tax

    Apply for an empty Annexe exemption

    Apply for a bankruptcy order exemption

    Apply for an occupation prohibited by law exemption

    Apply for a repossessed premises exemption

    Apply for a council tax discount for someone in hospital, care or prison

    Apply for council tax exemption on a property left empty following a death

    View my council tax account

  • Crime and emergencies

    Apply to be a Youth Offending Team volunteer

  • Customer services

    Close your council account

  • Data protection and FOI

    Make a Freedom of Information Act request

    Make a Subject Access Request

  • Elections

    Opt out of, or in to, the open register

  • Housing

    Find out if we can help you with problems coming from another property or in your property

    Report an unlicensed property

    Report an abandoned council house or flat

    Ask a question about my rent

    Report Tenancy Fraud

    Report Anti-Social Behaviour as or by a council tenant

    Report a repair

    View my council housing rent account

    View my council housing benefits account

  • HR & Finance

    Annual leave request

    Expenses claims

    Book training for staff

  • Libraries

    Find a library

  • Licences and permits

    Renew my taxi driver license

    Renew my taxi vehicle license

  • Parks and open spaces

    Report a problem in a park

    Report a problem in a play area

  • Pests, pollution, noise and food

    Report a noise nuisance problem

    Report a problem with smoke, smells, dust or lights

  • Planning and building regulations

    Report a breach of planning rules

    Book a site inspection

    Report a breach of building regulations

    Make a building regulations full plans application

  • Schools, learning and early years

    Help for parents starting or returning to work

    Register at a Children's Centre

  • Social care and health

    Make a child safeguarding referral

    Report suspected adult abuse

    Make a complaints or give feedback about adult social care services

    Find out about and apply to be a foster carer

    Arrange a hot meals delivery service for you or someone else

  • Streets and travel

    Make a complaint about a taxi

    Report a problem with a traffic light

    Report a fault with a street light

    Change your bus pass address details

    Replace a stolen bus pass

    Get an older person's bus pass

    Report fly-tipping

    Report a street that needs cleaning

    Report graffiti

    Report flyposting

    Report an abandoned vehicle

  • Facilities management

    Request assistance with a meeting room

    Report a cleaning issue

    Report a maintenance issue

    Report a technology issue

    Report a catering issue

Community Cubes

Engage your community with cubes that help you connect, share and collaborate across groups, teams and networks.

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  • Project/team group pages

    Create different group templates projects/teams

  • Department group pages

    Create different group templates for departments

  • Community group pages

    Create different group templates for community groups

  • Networks

    Branded group of groups with own homepage to be managed by network administrator.

  • Group membership and security

    Create and manage different group types, with varied access permissions e.g. open, restricted, private, privileged

  • User profile pages

    Individuals can edit/delete their own profile details

  • User registration

    Individuals can register for their own account

  • Social login

    Use login credentials from another social media account to sign in (Google, LinkedIn, Facebook)

  • Social connections

    Connect with like-minded individuals - mutual connection enables direct/instant messaging

  • People finder

    Search for people to connect with

  • Group finder

    Search for groups to join

  • Activity streams

    View most recent activity from groups/connections and get to content quickly

  • Activity subscriptions

    Subscribe to email updates on all content and activity

  • Recommendations

    Individuals are recommended groups, suggestions and content based on their profile and connections

  • Direct messaging

    Send direct messages to other members

  • Document library

    Document and media library - as per document management below

  • Knowledge base

    Allows users to add and categorise content in the form of articles – content can be added directly through the web or imported from external sources with category-based navigation

  • Blogs

    WYSIWYG editor designed to create blog entries quickly – RSS support, threaded user and guest comments, tags and labels, social bookmarking links

  • Microblogs

    Microblogs can be used to update your status on a Liferay social network and post your activities including @ mentions

  • Wikis

    Threaded views, categories, RSS capability, avatars, drag-and-drop file attachments, drag-and-drop image additions, section renaming, category and thread grouping, notification management, previews, dynamic list of recent posts, and forum statistics

  • Forums

    Versioning, categories, Creole, HTML, or plain text modes, WYSIWYG editing, drag-and-drop support for page creation, page history and reversion, and permissions

  • Polls

    Allows users and administrators to create multiple choice polls that keep track of votes and display results on the page

  • Ideas factory

    Create, share, edit and manage ideas - most popular ideas go to the top of the list

  • User profile management

    As above - user profile can be managed and maintained by individuals

  • User privacy controls

    Individuals can decide which elements of their profile to make visible and to whom

  • Group management

    System administrators can create, edit, delete groups (network administrators can create groups within networks)

  • User engagement reports

    Management information available to group and network administrators about the activity in their groups/networks

  • Events calendar

    Promote forthcoming events, add booking link (*can be integrated with third party booking applications)

Integration Cubes

Cubes that integrate the end-to-end experience by connecting with commonly used business systems and productivity tools.

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  • Active Directory

    Link to active directory for shared login

  • SharePoint connector

    Allows users to mount and browse SharePoint document repositories through Documents and Media

  • Salesforce connector

    Enables services to store work requests and case details in Salesforce CRM

  • Slack activity stream push

    View Slack content in activity streams

  • Eventbrite sync

    Syncs events created in Digital Place for Communities with a configurable Eventbrite account, allowing users to register for events through Digital Place interface

  • BookingBug connector

    Enables a service that requires booking to get available times and dates, and post back selected options to a booking engine/calendar

  • BookingLive connector

    Enables a service that requires booking to get available times and dates, and post back selected options to a booking engine/calendar

  • GOV.UK Notify

    Enables councils to use GOV.UK Notify to send notifications to service users

  • Ordnance Survey Places API

    Enables services which require location look ups to use the OS Places API for out-of-area postcode searches

  • Capita Pay360 connector

    Enables services which require payments to be taken at the point of request to integrate with Capita's payment service, passing user details to the Capita system without re-keying

  • CivicaCX connector

    Enables housing repairs, rent account, and estate management services to call CivicaCX APIs

  • ArcGIS connector

    Enables services which require location look ups to use the ESRI spatial database for postcode searches

  • Northgate R&B connector

    Enables housing benefit and council tax account services to call Northgate Revenues & Benefits APIs

  • ECHO connector

    Enables Waste Services to request data from the Twisted Fish ECHO system and post work requests

  • OHMS connector

    Enables housing repairs, rent account, and estate management services to call Northgate OHMS APIs

  • Uniform connector

    Enables Taxi Licensing renewals service to call the IDOX Uniform API

  • Colony connector

    Enables nightly synchronisation of data with Colony allotments system to show allotment locations and enable applications to waiting lists