OPEN ECOSYSTEM
Easily add new features and services to your Digital Place
with our open catalogue of re-usable cubes.
Collections of user experience components designed to enhance your Digital Place platform for a variety of uses.
- Local Experience (Brunel)
The Brunel Experience cube provides you with a pre-built set of user experience components based on work with Bristol City Council and inspired by the GOV.UK / GDS Design system.
- Local Experience (Vibrant)
The Vibrant Experience cube provides you with a pre-built set of user experience components based on work with London Borough of Camden and inspired by a common website design approach adopted by many councils.
- Intranet Experience
The Intranet Experience cube provides you with a pre-built set of user experience components based on work with our customers and inspired by the GovIntranet Wordpress theme.
- Online Communities Experience
The Online Communities Experience cube provides you with a pre-built set of user experience components based on work with our KnowledgeHub, Police and international customers.
Cubes that provide core digital features and tools, and can be combined together to form the foundation of a Digital Place design.
- Web CMS (content management)
Allows users to create, edit and publish content as well as take advantage of reusable content templates and structures – built-in workflow, article versioning, search and metadata
- User segmentation
Enables “contextual personalisation” which is the specification of content, functionality and features in real time based on a user’s location, device, activities and personal attributes
- Forms builder
Design, publish and manage forms with a simple-to-use drag-and-drop interface – conditional rules allow users to introduce dynamic behaviour in forms and allow personalisation of the questions or fields to show/require based on how users respond
- Workflow
Graphical workflow designer, point and click interface allows a user to define any number of simple to complex business processes/workflows, deploy them, and manage them through a web interface
- Case management
Provides a joined up view of transactions, documents, applications and notes from staff. Built on top of the Workflow, Forms and User Management cubes. Enables admins to configure new case types and work groups. User interface designed to support easy management of case management stages, escalations and contact with the customer
- User transaction history
Enables audit trail and supports single view across multiple channels
- Apps builder
Enables native iOS and Android apps built from reusable components that are wired to Digital Place. Support for low connectivity working – forms and surveys are editable while offline with data being synchronised when connectivity is restored
- Analytics
Google Analytics and Matomo integration for web analytics
- Advanced analytics*
Advanced analytics enabling more granular insight over content assets as well as page and customer journeys. Enables analytics for logged in users, building up deeper picture of digital behaviour. Supports user segmentation and data driven audience targeting
- e-Commerce*
Product and service catalogue management, browsing and recommendations, checkout, shipping and order management dashboards for customers
- Chatbot*
Digital Place can be integrated with a number of existing chatbots and AI-powered speech analysis tools e.g. Amazon Lex
- Live Web Chat*
Digital Place can be integrated with a number of existing web chat services e.g. tawk.to
- Social media sharing
Enables buttons for sharing content to popular social media platforms to be embedded in web pages
- Address lookup form field type
Enables any local service cube to be "place" aware
- MyAccount
(registration, dashboard, profile)
Enables secure account for those services that need it - Business account
(registration, dashboard, profile)
Enables secure account for those services that need it - Customer Contact Management
Provides a joined up view of the customer and their interactions. Accessible by Customer Service Agents and operational teams to manage new service requests, escalations and follow up contacts. User interface allows Admins to configure channels, service types and SLAs to your requirements. Works with MyAccount cube to provide self-service tracking of contacts by the customer.
- Document management
Unified document repository that houses documents, video, audio, images and other media types – check in / check out, metadata and versioning
- User management & security
Create and manage users, organisations, user groups, roles and password policies. View all of the live portal sessions of your users
- Multi-language support
Out-of-the-box support for many languages, including right-to-left language support. Users can toggle between different language settings with just one click. You can also easily add other languages and create multi-language versions of content
- Data protection
Supports implementation of GDPR and control over how the platform manages user data – tools to erase a user’s personal data and export a user’s personal data in a machine-readable format upon request
- Search
Dynamic, extensible search based on Elasticsearch, the market-leading open source search engine – provides powerful search monitoring, tuning and scaling
- External website search
Search can be configured to crawl and index external websites relevant to the audience, e.g. partners, franchises, including them in a single results list
- Give us supporting evidence
Allows users to upload supporting documents or images in a range of configurable supported formats
Cubes designed for local places with over 80 optimised services and forms organised by service area.
- Allotments and gardens
Find and apply for an allotment
- Bins and recycling
Collection Day Finder
Book a Garden Waste Collection
Book bulky item collection
Order new bins and boxes
Report a missed collection
- Births, deaths, marriages and citizenship
Book to register a birth
Book to register a death
- Business rates
Apply for small business rate relief
Check your business rates balance
Apply for an empty property exemption
View my business account
- Council and democracy
Contact the Mayor/Leader
Invite the Mayor/Leader to an event or meeting
- Complaints and feedback
Help us improve our evidence upload service
Help us improve our Report a Repair service
Help us improve our Report Street Fault service
Help us improve our Waste services
Help us improve our website
Make a complaint or give feedback
- Council tax
Apply for an empty Annexe exemption
Apply for a bankruptcy order exemption
Apply for an occupation prohibited by law exemption
Apply for a repossessed premises exemption
Apply for a council tax discount for someone in hospital, care or prison
Apply for council tax exemption on a property left empty following a death
View my council tax account
- Crime and emergencies
Apply to be a Youth Offending Team volunteer
- Customer services
Close your council account
- Data protection and FOI
Make a Freedom of Information Act request
Make a Subject Access Request
- Elections
Opt out of, or in to, the open register
- Housing
Find out if we can help you with problems coming from another property or in your property
Report an unlicensed property
Report an abandoned council house or flat
Ask a question about my rent
Report Tenancy Fraud
Report Anti-Social Behaviour as or by a council tenant
Report a repair
View my council housing rent account
View my council housing benefits account
- HR & Finance
Annual leave request
Expenses claims
Book training for staff
- Libraries
Find a library
- Licences and permits
Renew my taxi driver license
Renew my taxi vehicle license
- Parks and open spaces
Report a problem in a park
Report a problem in a play area
- Pests, pollution, noise and food
Report a noise nuisance problem
Report a problem with smoke, smells, dust or lights
- Planning and building regulations
Report a breach of planning rules
Book a site inspection
Report a breach of building regulations
Make a building regulations full plans application
- Schools, learning and early years
Help for parents starting or returning to work
Register at a Children's Centre
- Social care and health
Make a child safeguarding referral
Report suspected adult abuse
Make a complaints or give feedback about adult social care services
Find out about and apply to be a foster carer
Arrange a hot meals delivery service for you or someone else
- Streets and travel
Make a complaint about a taxi
Report a problem with a traffic light
Report a fault with a street light
Change your bus pass address details
Replace a stolen bus pass
Get an older person's bus pass
Report fly-tipping
Report a street that needs cleaning
Report graffiti
Report flyposting
Report an abandoned vehicle
- Facilities management
Request assistance with a meeting room
Report a cleaning issue
Report a maintenance issue
Report a technology issue
Report a catering issue
Engage your community with cubes that help you connect, share and collaborate across groups, teams and networks.
- Project/team group pages
Create different group templates projects/teams
- Department group pages
Create different group templates for departments
- Community group pages
Create different group templates for community groups
- Networks
Branded group of groups with own homepage to be managed by network administrator.
- Group membership and security
Create and manage different group types, with varied access permissions e.g. open, restricted, private, privileged
- User profile pages
Individuals can edit/delete their own profile details
- User registration
Individuals can register for their own account
- Social login
Use login credentials from another social media account to sign in (Google, LinkedIn, Facebook)
- Social connections
Connect with like-minded individuals - mutual connection enables direct/instant messaging
- People finder
Search for people to connect with
- Group finder
Search for groups to join
- Activity streams
View most recent activity from groups/connections and get to content quickly
- Activity subscriptions
Subscribe to email updates on all content and activity
- Recommendations
Individuals are recommended groups, suggestions and content based on their profile and connections
- Direct messaging
Send direct messages to other members
- Document library
Document and media library - as per document management below
- Knowledge base
Allows users to add and categorise content in the form of articles – content can be added directly through the web or imported from external sources with category-based navigation
- Blogs
WYSIWYG editor designed to create blog entries quickly – RSS support, threaded user and guest comments, tags and labels, social bookmarking links
- Microblogs
Microblogs can be used to update your status on a Liferay social network and post your activities including @ mentions
- Wikis
Threaded views, categories, RSS capability, avatars, drag-and-drop file attachments, drag-and-drop image additions, section renaming, category and thread grouping, notification management, previews, dynamic list of recent posts, and forum statistics
- Forums
Versioning, categories, Creole, HTML, or plain text modes, WYSIWYG editing, drag-and-drop support for page creation, page history and reversion, and permissions
- Polls
Allows users and administrators to create multiple choice polls that keep track of votes and display results on the page
- Ideas factory
Create, share, edit and manage ideas - most popular ideas go to the top of the list
- User profile management
As above - user profile can be managed and maintained by individuals
- User privacy controls
Individuals can decide which elements of their profile to make visible and to whom
- Group management
System administrators can create, edit, delete groups (network administrators can create groups within networks)
- User engagement reports
Management information available to group and network administrators about the activity in their groups/networks
- Events calendar
Promote forthcoming events, add booking link (*can be integrated with third party booking applications)
Cubes that integrate the end-to-end experience by connecting with commonly used business systems and productivity tools.
- Active Directory
Link to active directory for shared login
- SharePoint connector
Allows users to mount and browse SharePoint document repositories through Documents and Media
- Salesforce connector
Enables services to store work requests and case details in Salesforce CRM
- Slack activity stream push
View Slack content in activity streams
- Eventbrite sync
Syncs events created in Digital Place for Communities with a configurable Eventbrite account, allowing users to register for events through Digital Place interface
- BookingBug connector
Enables a service that requires booking to get available times and dates, and post back selected options to a booking engine/calendar
- BookingLive connector
Enables a service that requires booking to get available times and dates, and post back selected options to a booking engine/calendar
- GOV.UK Notify
Enables councils to use GOV.UK Notify to send notifications to service users
- Ordnance Survey Places API
Enables services which require location look ups to use the OS Places API for out-of-area postcode searches
- Capita Pay360 connector
Enables services which require payments to be taken at the point of request to integrate with Capita's payment service, passing user details to the Capita system without re-keying
- CivicaCX connector
Enables housing repairs, rent account, and estate management services to call CivicaCX APIs
- ArcGIS connector
Enables services which require location look ups to use the ESRI spatial database for postcode searches
- Northgate R&B connector
Enables housing benefit and council tax account services to call Northgate Revenues & Benefits APIs
- ECHO connector
Enables Waste Services to request data from the Twisted Fish ECHO system and post work requests
- OHMS connector
Enables housing repairs, rent account, and estate management services to call Northgate OHMS APIs
- Uniform connector
Enables Taxi Licensing renewals service to call the IDOX Uniform API
- Colony connector
Enables nightly synchronisation of data with Colony allotments system to show allotment locations and enable applications to waiting lists